Servicio al cliente

e-commerce
Fidelización de clientes en e-commerce: proteger la lealtad y escalar el negocio digital

06 Ago 2025
<img width="695" height="465" src="https://img.impactotic.co/wp-content/uploads/2024/11/12150335/Voice-of-the-Customer-Como-escuchar-al-cliente-y-mejorar-.jpg" class="card-responsive-img fit-img" alt="Voice of the Customer Cómo escuchar al cliente y mejorar" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2024/11/12150335/Voice-of-the-Customer-Como-escuchar-al-cliente-y-mejorar-.jpg 695w, https://img.impactotic.co/wp-content/uploads/2024/11/12150335/Voice-of-the-Customer-Como-escuchar-al-cliente-y-mejorar--132x88.jpg 132w, https://img.impactotic.co/wp-content/uploads/2024/11/12150335/Voice-of-the-Customer-Como-escuchar-al-cliente-y-mejorar--lq.jpg 30w" sizes="(max-width: 695px) 100vw, 695px" data-eio="l" />

guías
Voice of the Customer: Cómo escuchar al cliente y mejorar
13 Nov 2024
por Sandra Defelipe Díaz
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<img width="768" height="439" src="https://img.impactotic.co/wp-content/uploads/2024/05/23100722/Experiencia-del-Cliente-Dalle-768x439.webp" class="card-responsive-img fit-img" alt="Experiencia del Cliente" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2024/05/23100722/Experiencia-del-Cliente-Dalle-768x439.webp 768w, https://img.impactotic.co/wp-content/uploads/2024/05/23100722/Experiencia-del-Cliente-Dalle-1260x720.webp 1260w, https://img.impactotic.co/wp-content/uploads/2024/05/23100722/Experiencia-del-Cliente-Dalle-156x88.webp 156w, https://img.impactotic.co/wp-content/uploads/2024/05/23100722/Experiencia-del-Cliente-Dalle-1536x877.webp 1536w, https://img.impactotic.co/wp-content/uploads/2024/05/23100722/Experiencia-del-Cliente-Dalle-154x88.webp 154w, https://img.impactotic.co/wp-content/uploads/2024/05/23100722/Experiencia-del-Cliente-Dalle-1024x585.webp 1024w, https://img.impactotic.co/wp-content/uploads/2024/05/23100722/Experiencia-del-Cliente-Dalle-lq.webp 30w, https://img.impactotic.co/wp-content/uploads/2024/05/23100722/Experiencia-del-Cliente-Dalle.webp 1600w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

tendencias empresariales
Las 4 tendencias que transforman la experiencia del cliente, según Avaya
05 Jun 2024
por Redacción Impacto TIC
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<img width="768" height="432" src="https://img.impactotic.co/wp-content/uploads/2022/03/05193546/Servicio-al-cliente-768x432.jpg" class="card-responsive-img fit-img" alt="Servicio al cliente" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2022/03/05193546/Servicio-al-cliente-768x432.jpg 768w, https://img.impactotic.co/wp-content/uploads/2022/03/05193546/Servicio-al-cliente-156x88.jpg 156w, https://img.impactotic.co/wp-content/uploads/2022/03/05193546/Servicio-al-cliente-640x360.jpg 640w, https://img.impactotic.co/wp-content/uploads/2022/03/05193546/Servicio-al-cliente-1024x576.jpg 1024w, https://img.impactotic.co/wp-content/uploads/2022/03/05193546/Servicio-al-cliente-lq.jpg 30w, https://img.impactotic.co/wp-content/uploads/2022/03/05193546/Servicio-al-cliente-696x392.jpg 696w, https://img.impactotic.co/wp-content/uploads/2022/03/05193546/Servicio-al-cliente-1068x601.jpg 1068w, https://img.impactotic.co/wp-content/uploads/2022/03/05193546/Servicio-al-cliente.jpg 1200w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Solo 20 % de colombianos está satisfecho con el servicio al cliente que recibe
16 Mar 2022
por Redacción Impacto TIC
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<img width="768" height="512" src="https://img.impactotic.co/wp-content/uploads/2022/02/05171957/Servicio-al-Cliente--768x512.jpg" class="card-responsive-img fit-img" alt="Servicio al Cliente" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2022/02/05171957/Servicio-al-Cliente--768x512.jpg 768w, https://img.impactotic.co/wp-content/uploads/2022/02/05171957/Servicio-al-Cliente--1080x720.jpg 1080w, https://img.impactotic.co/wp-content/uploads/2022/02/05171957/Servicio-al-Cliente--132x88.jpg 132w, https://img.impactotic.co/wp-content/uploads/2022/02/05171957/Servicio-al-Cliente--1024x683.jpg 1024w, https://img.impactotic.co/wp-content/uploads/2022/02/05171957/Servicio-al-Cliente--lq.jpg 30w, https://img.impactotic.co/wp-content/uploads/2022/02/05171957/Servicio-al-Cliente--696x464.jpg 696w, https://img.impactotic.co/wp-content/uploads/2022/02/05171957/Servicio-al-Cliente--1068x712.jpg 1068w, https://img.impactotic.co/wp-content/uploads/2022/02/05171957/Servicio-al-Cliente-.jpg 1200w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Las empresas que inviertan en experiencia del cliente tendrán mayor rendimiento en 2022, según encuesta de Zendesk
07 Feb 2022
por Laura Suárez Bernal
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<img width="768" height="432" src="https://img.impactotic.co/wp-content/uploads/2022/02/05171238/Servicio-al-cliente.jpg-768x432.jpeg" class="card-responsive-img fit-img" alt="Servicio al cliente" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2022/02/05171238/Servicio-al-cliente.jpg-768x432.jpeg 768w, https://img.impactotic.co/wp-content/uploads/2022/02/05171238/Servicio-al-cliente.jpg-156x88.jpeg 156w, https://img.impactotic.co/wp-content/uploads/2022/02/05171238/Servicio-al-cliente.jpg-640x360.jpeg 640w, https://img.impactotic.co/wp-content/uploads/2022/02/05171238/Servicio-al-cliente.jpg-1024x576.jpeg 1024w, https://img.impactotic.co/wp-content/uploads/2022/02/05171238/Servicio-al-cliente.jpg-lq.jpeg 30w, https://img.impactotic.co/wp-content/uploads/2022/02/05171238/Servicio-al-cliente.jpg-696x392.jpeg 696w, https://img.impactotic.co/wp-content/uploads/2022/02/05171238/Servicio-al-cliente.jpg-1068x601.jpeg 1068w, https://img.impactotic.co/wp-content/uploads/2022/02/05171238/Servicio-al-cliente.jpg.jpeg 1200w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
La 'inteligencia natural' necesaria para que la Inteligencia Artificial funcione
02 Feb 2022
por Jaime Ernesto Dueñas Montaño
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<img width="768" height="432" src="https://img.impactotic.co/wp-content/uploads/2021/05/04230152/Servicio-al-cliente-768x432.jpg" class="card-responsive-img fit-img" alt="Problemas de servicio con operador de comunicaciones" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2021/05/04230152/Servicio-al-cliente-768x432.jpg 768w, https://img.impactotic.co/wp-content/uploads/2021/05/04230152/Servicio-al-cliente-156x88.jpg 156w, https://img.impactotic.co/wp-content/uploads/2021/05/04230152/Servicio-al-cliente-640x360.jpg 640w, https://img.impactotic.co/wp-content/uploads/2021/05/04230152/Servicio-al-cliente-1024x576.jpg 1024w, https://img.impactotic.co/wp-content/uploads/2021/05/04230152/Servicio-al-cliente-lq.jpg 30w, https://img.impactotic.co/wp-content/uploads/2021/05/04230152/Servicio-al-cliente-696x392.jpg 696w, https://img.impactotic.co/wp-content/uploads/2021/05/04230152/Servicio-al-cliente-1068x601.jpg 1068w, https://img.impactotic.co/wp-content/uploads/2021/05/04230152/Servicio-al-cliente.jpg 1200w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Experiencia de servicio: una serie de eventos desafortunados
01 May 2021
por Jaime Ernesto Dueñas Montaño
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<img width="768" height="576" src="https://img.impactotic.co/wp-content/uploads/2020/06/04055145/ecommerce-01-768x576.jpg" class="card-responsive-img fit-img" alt="Tiendas en línea" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2020/06/04055145/ecommerce-01-768x576.jpg 768w, https://img.impactotic.co/wp-content/uploads/2020/06/04055145/ecommerce-01-960x720.jpg 960w, https://img.impactotic.co/wp-content/uploads/2020/06/04055145/ecommerce-01-117x88.jpg 117w, https://img.impactotic.co/wp-content/uploads/2020/06/04055145/ecommerce-01-1024x768.jpg 1024w, https://img.impactotic.co/wp-content/uploads/2020/06/04055145/ecommerce-01-lq.jpg 30w, https://img.impactotic.co/wp-content/uploads/2020/06/04055145/ecommerce-01-696x522.jpg 696w, https://img.impactotic.co/wp-content/uploads/2020/06/04055145/ecommerce-01-1068x801.jpg 1068w, https://img.impactotic.co/wp-content/uploads/2020/06/04055145/ecommerce-01.jpg 1200w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
6 pecados que no deben cometer las tiendas en línea
04 Jun 2020
por Colaboradores 
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