Experiencia de usuario

Eventos TIC
El futuro de la tecnología y la experiencia de usuario en el ETB Trending Summit 2024

22 May 2024
<img width="768" height="512" src="https://img.impactotic.co/wp-content/uploads/2024/01/25083755/CRM-concepto-gestion-relaciones-clientes-de-Freepik-768x512.jpg" class="card-responsive-img fit-img" alt="Los CRM son responsables de garantizar la experiencia del cliente." decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2024/01/25083755/CRM-concepto-gestion-relaciones-clientes-de-Freepik-768x512.jpg 768w, https://img.impactotic.co/wp-content/uploads/2024/01/25083755/CRM-concepto-gestion-relaciones-clientes-de-Freepik-1080x720.jpg 1080w, https://img.impactotic.co/wp-content/uploads/2024/01/25083755/CRM-concepto-gestion-relaciones-clientes-de-Freepik-132x88.jpg 132w, https://img.impactotic.co/wp-content/uploads/2024/01/25083755/CRM-concepto-gestion-relaciones-clientes-de-Freepik-1024x683.jpg 1024w, https://img.impactotic.co/wp-content/uploads/2024/01/25083755/CRM-concepto-gestion-relaciones-clientes-de-Freepik-lq.jpg 30w, https://img.impactotic.co/wp-content/uploads/2024/01/25083755/CRM-concepto-gestion-relaciones-clientes-de-Freepik.jpg 1200w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

tecnologías empresariales:
¿Qué es el CRM y por qué es tan importante?
25 Ene 2024
por Redacción Impacto TIC
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<img width="768" height="512" src="https://img.impactotic.co/wp-content/uploads/2023/10/26091233/Dispensador-de-cerveza-768x512.jpg" class="card-responsive-img fit-img" alt="Dispensador de cerveza" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2023/10/26091233/Dispensador-de-cerveza-768x512.jpg 768w, https://img.impactotic.co/wp-content/uploads/2023/10/26091233/Dispensador-de-cerveza-1080x720.jpg 1080w, https://img.impactotic.co/wp-content/uploads/2023/10/26091233/Dispensador-de-cerveza-132x88.jpg 132w, https://img.impactotic.co/wp-content/uploads/2023/10/26091233/Dispensador-de-cerveza-1024x683.jpg 1024w, https://img.impactotic.co/wp-content/uploads/2023/10/26091233/Dispensador-de-cerveza-lq.jpg 30w, https://img.impactotic.co/wp-content/uploads/2023/10/26091233/Dispensador-de-cerveza.jpg 1200w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

INNOVACIÓN
Nueva tecnología para identificar patrones de consumo
26 Oct 2023
por Redacción Impacto TIC
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<img width="768" height="512" src="https://img.impactotic.co/wp-content/uploads/2023/06/06164009/chatbots-en-el-marketing-digital-1-768x512.jpg" class="card-responsive-img fit-img" alt="IA marketing digital" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2023/06/06164009/chatbots-en-el-marketing-digital-1-768x512.jpg 768w, https://img.impactotic.co/wp-content/uploads/2023/06/06164009/chatbots-en-el-marketing-digital-1-1080x720.jpg 1080w, https://img.impactotic.co/wp-content/uploads/2023/06/06164009/chatbots-en-el-marketing-digital-1-132x88.jpg 132w, https://img.impactotic.co/wp-content/uploads/2023/06/06164009/chatbots-en-el-marketing-digital-1-1024x683.jpg 1024w, https://img.impactotic.co/wp-content/uploads/2023/06/06164009/chatbots-en-el-marketing-digital-1-lq.jpg 30w, https://img.impactotic.co/wp-content/uploads/2023/06/06164009/chatbots-en-el-marketing-digital-1-150x100.jpg 150w, https://img.impactotic.co/wp-content/uploads/2023/06/06164009/chatbots-en-el-marketing-digital-1-696x464.jpg 696w, https://img.impactotic.co/wp-content/uploads/2023/06/06164009/chatbots-en-el-marketing-digital-1-1068x712.jpg 1068w, https://img.impactotic.co/wp-content/uploads/2023/06/06164009/chatbots-en-el-marketing-digital-1.jpg 1200w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Inteligencia Artificial y marketing digital: 6 aspectos que debe saber
07 Jun 2023
por Laura Suárez Bernal
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<img width="768" height="432" src="https://img.impactotic.co/wp-content/uploads/2023/04/06140814/five9-y-etb-anuncian-una-alianza-para-mejorar-la-experiencia-del-cliente-en-los-call-center-en-colombia-etb-trending-summit-2023-768x432.jpg" class="card-responsive-img fit-img" alt="Five9 y ETB anuncian una alianza para mejorar la experiencia del cliente en los call center en Colombia &#8211; ETB Trending Summit 2023" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2023/04/06140814/five9-y-etb-anuncian-una-alianza-para-mejorar-la-experiencia-del-cliente-en-los-call-center-en-colombia-etb-trending-summit-2023-768x432.jpg 768w, https://img.impactotic.co/wp-content/uploads/2023/04/06140814/five9-y-etb-anuncian-una-alianza-para-mejorar-la-experiencia-del-cliente-en-los-call-center-en-colombia-etb-trending-summit-2023-156x88.jpg 156w, https://img.impactotic.co/wp-content/uploads/2023/04/06140814/five9-y-etb-anuncian-una-alianza-para-mejorar-la-experiencia-del-cliente-en-los-call-center-en-colombia-etb-trending-summit-2023-640x360.jpg 640w, https://img.impactotic.co/wp-content/uploads/2023/04/06140814/five9-y-etb-anuncian-una-alianza-para-mejorar-la-experiencia-del-cliente-en-los-call-center-en-colombia-etb-trending-summit-2023-1024x576.jpg 1024w, https://img.impactotic.co/wp-content/uploads/2023/04/06140814/five9-y-etb-anuncian-una-alianza-para-mejorar-la-experiencia-del-cliente-en-los-call-center-en-colombia-etb-trending-summit-2023-lq.jpg 30w, https://img.impactotic.co/wp-content/uploads/2023/04/06140814/five9-y-etb-anuncian-una-alianza-para-mejorar-la-experiencia-del-cliente-en-los-call-center-en-colombia-etb-trending-summit-2023-150x84.jpg 150w, https://img.impactotic.co/wp-content/uploads/2023/04/06140814/five9-y-etb-anuncian-una-alianza-para-mejorar-la-experiencia-del-cliente-en-los-call-center-en-colombia-etb-trending-summit-2023-696x392.jpg 696w, https://img.impactotic.co/wp-content/uploads/2023/04/06140814/five9-y-etb-anuncian-una-alianza-para-mejorar-la-experiencia-del-cliente-en-los-call-center-en-colombia-etb-trending-summit-2023-1068x601.jpg 1068w, https://img.impactotic.co/wp-content/uploads/2023/04/06140814/five9-y-etb-anuncian-una-alianza-para-mejorar-la-experiencia-del-cliente-en-los-call-center-en-colombia-etb-trending-summit-2023.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Five9 y ETB se unen para mejorar la experiencia del cliente en los call center
24 Abr 2023
por Laura Suárez Bernal
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<img width="768" height="740" src="https://img.impactotic.co/wp-content/uploads/2023/04/06135309/Silice-y-ETB-experiencias-de-usuario-768x740.jpg" class="card-responsive-img fit-img" alt="Silice y ETB alianza en experiencia de usuario" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2023/04/06135309/Silice-y-ETB-experiencias-de-usuario-768x740.jpg 768w, https://img.impactotic.co/wp-content/uploads/2023/04/06135309/Silice-y-ETB-experiencias-de-usuario-747x720.jpg 747w, https://img.impactotic.co/wp-content/uploads/2023/04/06135309/Silice-y-ETB-experiencias-de-usuario-1120x1080.jpg 1120w, https://img.impactotic.co/wp-content/uploads/2023/04/06135309/Silice-y-ETB-experiencias-de-usuario-91x88.jpg 91w, https://img.impactotic.co/wp-content/uploads/2023/04/06135309/Silice-y-ETB-experiencias-de-usuario-797x768.jpg 797w, https://img.impactotic.co/wp-content/uploads/2023/04/06135309/Silice-y-ETB-experiencias-de-usuario-lq.jpg 30w, https://img.impactotic.co/wp-content/uploads/2023/04/06135309/Silice-y-ETB-experiencias-de-usuario-150x145.jpg 150w, https://img.impactotic.co/wp-content/uploads/2023/04/06135309/Silice-y-ETB-experiencias-de-usuario-696x671.jpg 696w, https://img.impactotic.co/wp-content/uploads/2023/04/06135309/Silice-y-ETB-experiencias-de-usuario-1068x1030.jpg 1068w, https://img.impactotic.co/wp-content/uploads/2023/04/06135309/Silice-y-ETB-experiencias-de-usuario.jpg 1200w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Silice y su alianza con ETB para brindar mejores experiencias de usuario - ETB Trending Summit 2023
20 Abr 2023
por Laura Suárez Bernal
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<img width="768" height="526" src="https://img.impactotic.co/wp-content/uploads/2022/10/06051622/olga-guseva1-768x526.jpg" class="card-responsive-img fit-img" alt="olga-guseva1" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2022/10/06051622/olga-guseva1-768x526.jpg 768w, https://img.impactotic.co/wp-content/uploads/2022/10/06051622/olga-guseva1-128x88.jpg 128w, https://img.impactotic.co/wp-content/uploads/2022/10/06051622/olga-guseva1-lq.jpg 30w, https://img.impactotic.co/wp-content/uploads/2022/10/06051622/olga-guseva1-218x150.jpg 218w, https://img.impactotic.co/wp-content/uploads/2022/10/06051622/olga-guseva1-696x477.jpg 696w, https://img.impactotic.co/wp-content/uploads/2022/10/06051622/olga-guseva1.jpg 949w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
'EX, Una Gran Caja de Herramientas': Olga Guseva, Keynote Speaker del CX Day 2022 (entrevista)
24 Oct 2022
por Redacción Impacto TIC
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<img width="768" height="512" src="https://img.impactotic.co/wp-content/uploads/2022/09/06041555/Mujeres-en-tecnologia-convocatoria-768x512.jpg" class="card-responsive-img fit-img" alt="Mujeres en tecnología convocatoria" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2022/09/06041555/Mujeres-en-tecnologia-convocatoria-768x512.jpg 768w, https://img.impactotic.co/wp-content/uploads/2022/09/06041555/Mujeres-en-tecnologia-convocatoria-1080x720.jpg 1080w, https://img.impactotic.co/wp-content/uploads/2022/09/06041555/Mujeres-en-tecnologia-convocatoria-132x88.jpg 132w, https://img.impactotic.co/wp-content/uploads/2022/09/06041555/Mujeres-en-tecnologia-convocatoria-1024x682.jpg 1024w, https://img.impactotic.co/wp-content/uploads/2022/09/06041555/Mujeres-en-tecnologia-convocatoria-lq.jpg 30w, https://img.impactotic.co/wp-content/uploads/2022/09/06041555/Mujeres-en-tecnologia-convocatoria-696x464.jpg 696w, https://img.impactotic.co/wp-content/uploads/2022/09/06041555/Mujeres-en-tecnologia-convocatoria-1068x712.jpg 1068w, https://img.impactotic.co/wp-content/uploads/2022/09/06041555/Mujeres-en-tecnologia-convocatoria.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Bootcamp de desarrollo web y diseño de experiencia de usuario (UX) para mujeres - Convocatorias TIC
28 Sep 2022
por Laura Suárez Bernal
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<img width="768" height="432" src="https://img.impactotic.co/wp-content/uploads/2021/12/05141756/Datos-y-experiencia-de-cliente-768x432.jpeg" class="card-responsive-img fit-img" alt="Datos y experiencia de cliente" decoding="async" srcset="https://img.impactotic.co/wp-content/uploads/2021/12/05141756/Datos-y-experiencia-de-cliente-768x432.jpeg 768w, https://img.impactotic.co/wp-content/uploads/2021/12/05141756/Datos-y-experiencia-de-cliente-156x88.jpeg 156w, https://img.impactotic.co/wp-content/uploads/2021/12/05141756/Datos-y-experiencia-de-cliente-640x360.jpeg 640w, https://img.impactotic.co/wp-content/uploads/2021/12/05141756/Datos-y-experiencia-de-cliente-1024x576.jpeg 1024w, https://img.impactotic.co/wp-content/uploads/2021/12/05141756/Datos-y-experiencia-de-cliente-lq.jpeg 30w, https://img.impactotic.co/wp-content/uploads/2021/12/05141756/Datos-y-experiencia-de-cliente-696x392.jpeg 696w, https://img.impactotic.co/wp-content/uploads/2021/12/05141756/Datos-y-experiencia-de-cliente-1068x601.jpeg 1068w, https://img.impactotic.co/wp-content/uploads/2021/12/05141756/Datos-y-experiencia-de-cliente.jpeg 1200w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
5 claves para trabajar con datos y crear experiencias del cliente en el futuro
09 Dic 2021
por Colaboradores 
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