The morning shift, of the first day, of Andean Link 2023 it was a space dedicated to regulators and the challenges of creating intelligent regulation, a challenge presented by the commissioner Paula Bonilla of the CRC.
Despite all the benefits that technology brings, it also brings challenges. For example, the issue of transportation platforms versus the taxi drivers' union, or traditional television and the emergence of OTT platforms. Legislation tends to lag behind unless it innovates at the pace of modern times.
For this, we speak of a trend, intelligent regulation, that eliminates obsolete or duplicate laws, which hinder the pace of development, in industries as competitive as telecommunications.
Paola Bonillia, commissioner of the Communications Regulation Commission, CRC, has it clear and was one of the protagonists of the first great day of Andean Link 2023, and frequently mentions terms such as Artificial Intelligence, Machine Learning and analytics, but in itself: what is it and how to develop intelligent legislation?
Laying the foundations
To start an intelligent regulation, or Smart regulation, is not a new topic, since 1998, Neil Gunningham, Peter Grabosky and Darren Sinclair They began to publish a series of books about it.
Presenting initiatives of self-regulation, co-regulation and the inclusion of different non-governmental entities in the legislative processes, smart regulation became a global trend. impacting hundreds of regulatory bodies.
With the development of new technologies and service models, smart regulation has also changed, including new technologies to detect trends, resolve disputes, and interact with citizens, among other possibilities.
In the Colombian case, Bonilla took advantage of the Andina Link scenario to present the four pillars of the CRC for the construction of an intelligent regulation, such as the flexibility, simplification, digitization and data.
Through these bases, legislation was built based on facts, figures and data, which allow establishing common and clear rules with the different market players.
In addition, in the case of the CRC, apart from being a conceptual compass, this legislation also has concrete manifestations manifested in clear tools such as Artificial Intelligence.
Tools for effective legislation
One of the key technologies in this innovation guideline is the use of RPA.
“In the approval procedures for mobile terminals, we use robotic process automation systems to make everything much simpler, easier for users,” says Bonilla.
But this is just one of the many tools used by the CRC, another case is the use of Artificial Intelligence and Machine Learning tools to settle disputes and compare documents between different entities.
Another notable effort was the Aula CRC, "a continuous learning platform of the Commission, where there are various pedagogical contents in the field of communications". That's not to mention a permanent effort to promote the use of open data.
Another of the points most highlighted by the official was the regulatory innovation sandbox. A pioneering initiative in the world, in addition to the new project, under construction, to create a regulatory sandbox for audiovisual content in Colombia.
Finally, one of the key aspects of the conference was the mention of "anticipatory regulations", initiatives that aim to help regulators build and test solutions to emerging challenges.
